Another terrible experience with their staff/sell department. Couple years ago, my friend, who drove a brand new S550, visited us from San diego. One of his tire was blown (pot hole), so I suggested him to tow the car to Fletcher Jones. As the truck off loading the car to their service department, and waiting for the service advisor ..... we walked around the lot and saw a bunch of new and nice cars ON DISPLAY, including the
AMG-GT (just came out at the time). As typical enthusiast, we were all over that
AMG-GT. We even opened the doors and check out the interior. Didnt know to us at the time, these were customer cars waiting for service (we didnt know, no indication what so ever, these cars were on display lot!!). Next thing we know, a blonde lady with dealer tag ran out yelling at us! asking who we were, what we tried to do, what were we doing at their dealer!?. Then she opened the door and checked carefully each car to see if we stolen something from them!!. I was shocked and stunted. We pointed to our car still off loading behind and explained the situation. She gave us a dirty and suspicious look like we were thief!! (I was their customer for more than 20 years!).
The next day I came back and complained to the sale manager. He was very politically polited and promised behave like that was unacceptable at that dealer, and ran around "tried" to locate that blonde lady. Minutes later he came back and stated that there was no blonde lady, no body fit my description working at that dealer!!. I knew exactly which department, which room she was from... but realized raising hell not going to change anything. Since then, I never come back to that dealer for service, nor recommand anybody to that dealer. I only buy parts from them if I need to rush the job.